Privacy Policy

Last updated: September 2026

This policy explains how Billo's Plumbing And Heating Ltd (“we”, “us”) collects and uses your personal information when you contact us, request a quote or book work through this website. We are the data controller for the information you provide.

What we collect

When you call, message or use our booking and quote forms, we collect the details you give us, typically your name, phone number, email address, postcode or address, and a description of the work you need. We do not ask for sensitive personal data.

Like most websites, basic technical information (such as your device type and pages visited) may be collected through cookies. See our Cookie Policy for details.

How we use it

We use your information only to respond to your enquiry, provide quotes, carry out and invoice for work, keep records required by law (for example gas safety documentation), and contact you about your job. Our lawful bases are your consent, the performance of a contract, and our legitimate interest in running the business.

Who we share it with

We do not sell your data. We only share it where necessary, for example with the Gas Safe Register for gas work notifications, or with trusted suppliers and software providers who help us run the business, and where we are legally required to do so.

How long we keep it

We keep enquiry and job records for as long as needed to provide our service and to meet legal, tax and safety obligations, after which they are securely deleted.

Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the use of your personal data, and to object to certain processing. To make a request, email info@billosplumbing.co.uk. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).